Patient Information
Phone Consultations
A physician may use a phone appointment for selected concerns when an in-person examination is not required.
How to request a phone consultation
Call reception and provide a general reason for the appointment. The physician or clinic determines whether a phone consultation is appropriate.
Keep your phone available around the expected time and make sure the clinic has your correct number.
May be suitable
Selected follow-up, results discussion, or medication review when an examination is not required.
May need in-person care
New, severe, complex, or examination-dependent concerns may require an in-person visit.
Prepare for the call
Use a private place, have medications nearby, and be ready to answer identity and health questions.
Contagious symptoms
A phone consultation may be used as a first step when you have potentially contagious symptoms. The physician may still direct you to in-person assessment, urgent care, or emergency care.
Frequently Asked Questions
Will the physician call at an exact time?
The clinic will provide guidance, but medical schedules can change. Keep your phone nearby.
Can every concern be handled by phone?
No. The physician may determine that examination, testing, or urgent in-person assessment is required.
Are phone consultations covered by MSP?
Coverage depends on current provincial rules, patient eligibility, and the service provided.
Request a Phone Consultation
Call reception to ask whether a phone appointment may be appropriate.